information
 
 

Employment

Do you love adventure as much as we do?

When you join the World Expeditions family, you’ll automatically feel the energy of a group of individuals with a collective and powerful interest and knowledge of the adventure travel industry. We’re proud of our staff retention rate which is a true measure of how the staff at World Expeditions are valued and feel appreciated. If you’re interested in getting involved, please send us your current CV and cover letter at [email protected].

 

OTTAWA OFFICE

Travel Reservation Agent

We are seeking a new team member to join our Ottawa office in the role of Reservations Agent.

At World Expeditions Travel Group, we believe travel can be a force for good. Our vision is to connect people through meaningful outdoor adventures that celebrate the planet’s wild places, fragile ecosystems and diverse cultures — all underpinned by our commitment to sustainable and regenerative travel.

As a Reservations Agent, you will work closely with our Sales Consultants and manage the reservation process to uphold our high standards of service. Your role is to guide customers with professionalism, empathy, and expert product knowledge to ensure their journey is seamless — from choosing their dream adventure to the moment they depart.

Responsibilities and Duties

  • Manage bookings via our reservation system, including payments, amendments and documentation
  • Enter client data into our platform
  • Reserve travel services with our local offices
  • Liaise with international operations teams on trip logistics and special requests
  • Answer clients' questions about their upcoming trip
  • Create and email travel vouchers

Qualifications and Skills

  • Detail-oriented with strong organisational ability
  • Excellent verbal and written communication skills
  • Ability to work autonomously as well as working collaboratively in a team environment
  • A friendly and professional manner, with a genuine love of travel
  • Passionate traveller with insight into adventure travel (include where you have travelled in your application)
  • Experience working in a licensed travel agency or tour operator
Trekkers and porter at Arrow Glacier | <i>Kyle Super</i> Trekking in the Dolomites is one of the great walking experiences of Europe | <i>Jaclyn Lofts</i> Making friends on the trail | <i>Brad Atwal</i> Guide Steve Trudgeon | <i>Steve Trudgeon</i> Group shot in front of Dhaulagiri | <i>Brad Atwal</i> Wild Women Freycinet trip | <i>Holly Van der Beek</i> Happy trekker giving thanks for a great trip | <i>Sally Imber</i> Yomads, Nepal, Everest Base Camp, Himalaya, Trek | <i>Sally Imber</i> Taktsang Monastery, Tiger's Nest in the Paro District, Bhutan | <i>Scott Pinnegar</i> Local Kilimanjaro porters | <i>Kyle Super</i>

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World Expeditions Travel Group

World Expeditions Australian Walking Holidays Tasmanian Expeditions Adventure South Great Canadian Trails Utracks Huma Challenge World Expeditions Schools Walkers' Britain Sherpa Van Trail Journeys Blue Moutains Adventures Company Larapinta Trail Walk Australian Cycle Tours Great Walks of New Zealand North America Active Adventure Travel West On Water Expeditions
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ATOL   World Expeditions hold an Air Travel Organisers Licence (ATOL) no. 4491 issued by the Civil Aviation Authority (CAA). All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/atolcertificate.
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